Terms & Conditions

In using this website, you are deemed to have read and agreed to the following terms and conditions:

Return Policy
No goods will be accepted for credit unless authorized by Powerflo. Transportation charges must be prepaid. Invoice date and number must accompany goods. A 20% charge to cover handling will be made on all returned goods unless returned on account of being defective or error on our part. Goods made to order are not returnable. No claims allowed after 15 days from date of invoice.

Credit Card Refunds
For purchases made with a credit card, please refer to above return policy. Refunds and credits are issued only after inspection of the items. When you return an item, your refund and how your refund is issued may differ based on the condition of the item. Approved refund will be made only on credit card used at the time of purchase.

Changes and Cancellations
In the event of a request to stop work or cancel any part of an order that has been entered and upon which work has been done, the purchaser agrees to pay Powerflo for all parts, labor and shipping costs incurred.

Unless otherwise stated, all quotations are valid for 30 days from their date and prices include Powerflo’s standard packing for domestic shipment, where required. An extra charge will be made for special packing and handling.

Pricing Policy
Orders entered for shipment as soon as possible or per quotation, will be invoiced at price in effect at time of order acceptance or pricing schedule as determined by our proposal.

Claims must be made immediately following receipt of goods. We are not responsible for breakage, damage, or shortage after goods are delivered to the transportation company. Such claims must be made directly to the transportation company by consignee. Before accepting goods, have the transportation company acknowledge on the freight bill any shortage or damage.

New equipment: All of Powerflo products carry a warranty from the manufacturing company. Warranty periods vary depending on the product being sold. Most vary from 6 months to 1 year from the sales date. The customer shall pay all freight charges incurred involving the warranty claim. Repairs: Powerflo pump repairs are covered for 90 days. (Parts and Labor) Powerflo will determine cause of pump failure.

Sales Tax
Applicable excise, sales, use, occupation, or other taxes levied upon sales or rental transactions will be added to our invoices.

Terms and minimum Billing
Terms are “NET 30 DAYS” upon approval of credit. Interest payments of 1 ½% per month will be charged on “PAST DUE” accounts, plus attorney’s fees for collection, if necessary. Minimum billing charge is $50.00.

Privacy Policy
Client records are regarded as confidential and therefore will not be divulged to any third party. Sensitive information, like credit card numbers, is encrypted during the checkout process and is not stored on our site. This information is only used by the banks and credit card companies to process your order.